Shipping policy

Last updated: 6 October 2026

Where we ship

We currently ship within the United States only.

Rates

Standard shipping: $8.00.
Free standard shipping on orders of $70 or more.

There is one shipping speed. We do not offer express shipping.

How long delivery takes

We do not hold stock ourselves. Your order is passed to our supplier straight away, and the supplier packs and ships it. That is how we keep prices where they are, and it means delivery is slower than ordering from a warehouse in your state.

Packing: 1 to 6 business days after you order.
Transit: 5 to 11 days after it ships.
Most orders land 10 to 20 days after you place them. Some take longer.

These are estimates, not guarantees. If you need something by a specific date, please buy it locally instead.

Tracking

You get a tracking number by email as soon as your order ships. Tracking can take a few days to start updating. That is normal and does not mean the parcel is lost.

More than one item

Items in one order may be packed separately and can arrive on different days, in separate parcels.

Delays and lost parcels

Customs, weather, carrier backlogs and busy periods can add time. If your order has not arrived 30 days after you placed it, email support@gentlehounds.com. We will check with the carrier and either send a replacement or refund you in full, whichever you prefer.

Address accuracy

Please check your address at checkout. We cannot redirect a parcel once it has shipped. If a parcel is returned because the address was wrong, we can send it again once you cover the shipping cost, or refund the order minus the shipping cost.

Taxes and customs

Any sales tax that applies is calculated at checkout. If a carrier asks you for a customs or import charge at delivery, please email us before you pay it.